Zura mobile

Support

Help with installation access, sign-in, account permissions, and application behavior.

Before contacting support

• Confirm that the VPN required by your organization is connected.
• Confirm that you are using the installation code supplied by your organization.
• For account or network-access changes, contact your organization administrator.
• Do not send passwords, access tokens, or other credentials by email.

Contact Zura Support

Email support@meritcomm.com. Include the application version, your iOS version, the installation name, and a short description of the issue. Do not include customer network data unless support specifically requests it through an approved channel.

Account deactivation and privacy requests

Zura accounts are created and managed by your organization. Contact your organization administrator first for account deactivation or access changes. Privacy-related questions may also be sent to Zura Support.

This public page does not provide access to a customer installation. The Zura application may require your organization’s VPN and a valid organization account.